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Frequently Asked Questions

GENERAL QUESTIONS

Can anyone play at Yabby Casino?

In order to play at Casino Yabby, you must be at least 18 years of age.

 

Are there any country restrictions?

In most countries, it is legal to gamble on the Internet, but in some it is not. It is the responsibility of each player to comply with their own local, national or state laws concerning online gaming prior to registering or wagering at Casino Yabby. Citizens from the following countries are prohibited from playing for real wagers at Casino Yabby: Afghanistan, Albania, Armenia, Australia, Belarus, Bosnia and Herzegovina, Bulgaria, Costa Rica, Estonia, France, French Guyana, Guadeloupe, Iran, Iraq, Israel, Kosovo, Montenegro, Macedonia, Martinique, Mayotte Reunion, Moldova, Myanmar, Pakistan,Romania, Serbia, United Kingdom, Zimbabwe.

 

WITHDRAWAL

What methods have instant withdrawal?

All our e-wallet and crypto withdrawal options are instant.

 

How do I make a withdrawal?

Simply click on the Cashier button and make a withdrawal request. Contact us either by Live Chat or e-mail to have your withdrawal processed instantly back to your e-wallet.

 

How many times per day can I make a withdrawal?

Every account/computer/IP/player is allowed one withdrawal per day.

 

Can I make a withdrawal to a different crypto wallet than the one I have deposited from?

You can withdraw to a different crypto wallet than the one you deposited from. However, take note that withdrawals to e-wallets require you to use the same e-wallet you used for the deposit.

 

DEPOSITS

How do I deposit?

Click the “Cashier” button in the casino lobby and select the “Deposit” tab. Choose your preferred method of deposit and the amount you would like to deposit.

 

PROMOTIONS

Can I withdraw my bonus funds from a deposit bonus?

No. Deposit bonus funds can only be used for wagering purposes and cannot be withdrawn.

 

Do you have any special promotions?

We offer to our players each day of the week different deposit/free promotions. You can check them out on our Promotions page.

 

What is the minimal amount I can withdraw from a cashback?

The minimum that can be withdrawn from a cashback is $/€/AUD 50.

 

What happens if I break a rule of a promotion?

All funds and winnings are void on all promotions that have not been used, as per the terms and conditions stated for that promotion.

 

Are there any hidden rules I should know about?

We pride ourselves on never hiding our rules. If any rule has not been displayed on our website or in the casino lobby, we consider them non-applicable to the promotion. If you are not sure about the rules of a promotion, do not hesitate to contact our support team 24/7.

 

How many non-deposit promotions can I get between deposits?

One non-deposit promotion is allowed between deposits, unless the terms and conditions of that promotion state differently.

 

What is the maximum amount I can withdraw from a free non-deposit promotion?

The maximum amount depends on the terms given in the specific promotion. Our standard withdrawal limit on a promotion, if not stated otherwise, is 2x the bonus received.

 

FREQUENTLY ASKED QUESTIONS

How to Make a Deposit?

Making a deposit is quick and easy! If you're using cryptocurrency, check out our Crypto Guide for step-by-step instructions. For other payment options, visit our Banking page to see all available methods.

 

How to Claim a Bonus?

To claim a bonus, open the Cashier, enter your bonus code, and click Redeem. To see the latest available bonuses, log in and visit our Promotions or Rewards page.

 

Forgot Your Password?

If you forgot your password, go to the Reset Password page and enter your username. You’ll receive a verification code via email. Enter the code to create a new password. If you have any issues, contact customer support.

 

How to Verify Your Email?

If you haven’t verified your email yet, you can request a new verification email here. Check both your inbox and spam folders, then follow the instructions in the email to complete the process.

 

AFFILIATE FAQ

How much does it cost to join?

Joining our affiliate program is completely free for all participants.

 

Can I join if I don't have a website?

Absolutely! You can still join our program even if you don’t have a website. We work with various traffic sources.

 

When will I get paid?

We process payments on the first business day of each month to ensure timely payouts.

 

Is there a negative carryover?

No, there is no negative carryover.

 

I forgot my password and can’t log in. What should I do?

If you forgot your password, click on the "Reset your password" link to restore access via email. If you're unable to reset it, please contact your personal manager for assistance.

 

CARD TO CRYPTO FAQ

What are MoonPay, Banxa, Transak, Kado…?

They’re 3rd-party cryptocurrency exchanges servicing clients’ crypto transactions quickly and securely.

 

How long does the deposit process take?

After payment is confirmed, your crypto should appear in your cashier balance in just a few minutes. Sometimes during moments of high blockchain activity, it could take a little longer. In such a case, rest assured. Your deposit balance will appear when traffic lessens.

 

Why do I have to verify my identity again?

The crypto transaction services’ verification process is separate from Yabby Casino’s. Their systems keep the process safe and secure.

 

What are my payment options?

Our selected 3rd-party crypto transaction servicers accept credit card payment from Mastercard, VISA, AMEX, etc.

 

INSTALL APP

Where can I download the Yabby app?

Download it for free here to enjoy a seamless casino experience from your phone or desktop.

 
 

Can I use the app on a Mac/iPhone?

Yes. You can install the Yabby app on iOS using your Safari browser.

 
 

COOKIES

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

 

How do we use cookies?

We use cookies to track user behavior on the site and to present you with the most relevant information possible.

Some cookies are placed by our third party providers, such as the Google Analytics tool which allows us to modify our website to better suit your needs.

The cookies are being used only by Yabby Casino and our third party providers and none other.

The cookies will never be used for any other purpose than the ones stated herein.

You can withdraw your consent at any time, but in that case you will not be able to use the Yabby Casino website to the fullest.

 

Example:

A number of our pages use cookies to remember:

your display preferences, such as:

 

  • Contrast colour settings or font size

  • If you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)

  • If you have agreed (or not) to our use of cookies on this site

 

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

 

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended. The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

 

How to control cookies?

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

 

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